Information
Our practice has signed up to be a Medicare Bulk Billing Practice from 01st of November 2025. This means we will bulk bill all Medicare-eligible patients for all eligible services under the program.
All GPs at the practice will bulk bill you for all eligible services at this practice.
Bulk billing means we accept the Medicare benefit as full payment for a service, and you don’t have to pay any gap fee.
Eligible services
You will be bulk billed for eligible services under the program. These services include:
- GP consultations
- chronic condition management plans and reviews
- mental health treatment plans
- health assessments.
Some services won’t be bulked billed, so you may still have to pay a fee for these services. These services are not eligible under the program and include:
- Procedures like skin excisions
- Diagnostic services like ECG and pathology
- Allied health and other non-GP services.
PRACTICE HOURS
Monday to Friday: 8.30 am to 5:00pm
Saturday: CLOSED
Sundays & Public Holidays: CLOSED
CONSULTATION FEES
Our fees mentioned above, and for more information please contact the reception.
APPOINTMENTS
If you require a longer appointment, please inform the reception so they could accommodate you at the time of booking.
If you required to get your paperwork done, please fill out the below form (HR/FO/RM/05) and bring it with you or email a day prior
to your appointment.
After Hours & Emergency Care
For all urgent emergencies after hours & whilst our Medical Centre is closed,
contact “000”
COMMUNICATION
Doctors & Nurses are available during normal surgery hours for emergency advice. Our Medical Staff are experienced in deciding the appropriate response to any phone request. Non-urgent phone messages will be returned at a time that is allocated for the Doctors to do so.
RECALL/REMINDERS
A computerised recall/reminder system is available and used for follow up of any medical conditions. If you do not wish to participate in this please inform your doctor. This surgery participates in State & National Registers.
It’s important that you make us aware if your contact details change, that way you will always receive these reminders/recalls.
TEST RESULTS
Our Doctors check results daily. Results will not be given out over the phone. Please make a follow up appointment at reception to discuss all results. RESULTS WILL NOT BE GIVEN OUT OVER THE PHONE OR BY EMAIL.
LANGUAGE/TRANSLATION SERVICES
TIS – Translating Interpreter Service www.tisnational.gov.au
National Relay Services (Deaf) or Speech Impairment: https://internet-relay.nrscall.gov.au
CULTURAL BACKGROUND
Please advise our Administration team or your doctor of any cultural background when you arrive for your appointment. This information assists us with preventative health outcomes.
EMERGENCY CONTACT DETAILS
If you need to update your personal details please see an Administration team member or your doctor when you arrive for your appointment. This way we can always get in contact with you or your next of kin/emergency contact if necessary.
REFERRALS
Doctors in this practice are competent at handling common health problems. When necessary, you may be referred to a specialist for further investigations and opinions. You can discuss this openly with your doctor.
Please be aware that there may be out of pocket fees for your specialist.
Patient Feedback
We encourage your feedback at this practice, either verbally or in writing. If you think we can do something better or are pleased with the service you have been provided please let us know. A suggestion box is situated in our Waiting Room for your convenience.
However, if there is a problem which you wish to clarify you can contact the:
Health Services Commissioner
Complaints and Information
Telephone: 1300 582 113
Fax No.: (03) 9032 3111
E-mail: hsc@health.vic.gov.au
PATIENT PRIVACY
This practice is committed to maintaining the confidentiality of your personal health information. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available for authorised members our team to comply with the Privacy Act.